Shipping & returns
Prepared September 7, 2026. This policy is a launch draft; ordering is not yet available. The final policy, business identity, and support contact must be confirmed before sales begin.
Where we plan to ship
The proposed launch service area is the contiguous United States. International destinations, Alaska, Hawaii, US territories, PO boxes, and military addresses are not included in the initial service plan.
Processing and delivery
Allow 1–2 business days for processing after payment clears and the order is verified. Standard transit is estimated at 3–5 business days after dispatch. Business days exclude weekends and US public holidays. These are estimates, not delivery guarantees.
Shipping rates
Proposed standard shipping is $9 per order, complimentary on merchandise subtotals of $150 or more after discounts and before tax. Any final charge will be shown before payment. Carrier services and packaging requirements must be confirmed before launch; temperature-controlled transit is not currently promised.
Tracking and address changes
Once ordering opens, a dispatch confirmation should include tracking. Address corrections and cancellation requests must arrive before dispatch; changes after carrier handoff may not be possible. Final contact details will be published before launch.
Damaged, incorrect, or missing items
Report a damaged or incorrect item within 7 days of delivery. Include the order number, a description, and photographs of the item and outer packaging. Keep the original packaging while the claim is reviewed. Approved claims receive a replacement when available or a refund to the original payment method.
If tracking stalls or shows delivery without receipt, contact support promptly so a carrier investigation can be opened. Delivery scans do not automatically close a claim.
Returns and refunds
To protect product handling and traceability, change-of-mind returns are not part of the proposed policy. Do not return materials without prior authorization. This does not limit remedies for damaged, incorrect, defective, or misdescribed items, or rights required by applicable law.
Approved refunds are submitted to the original payment method. Banks may take 5–10 business days to post the credit. Orders canceled before dispatch receive a full refund once cancellation is confirmed.