Shipment and Order Support Terms

Updated September 14, 2026. Contact us with your order number for help with payments, shipment, or order support.

Where we ship

We ship within the contiguous United States. International destinations, Alaska, Hawaii, US territories, PO boxes, and military addresses are not included in our service area.

Processing and delivery

Fulfillment begins only after payment has arrived and been confirmed. Use your secure order link or Your account for current status and tracking after carrier handoff. Delivery timing depends on the carrier and destination.

Shipment charges

Standard shipping is $9 per order. Orders with merchandise subtotals of $150 or more after discounts and before tax receive free standard shipping. Any final charge will be shown before payment. Temperature-controlled transit is not promised.

Tracking and address changes

Use your secure order link or Your account for payment and shipping status. Address corrections and cancellation requests must arrive before dispatch; changes after carrier handoff may not be possible. Use our contact form for assistance.

Damaged, incorrect, or missing items

If your order arrives damaged or does not match its certificate of analysis (COA), contact us within 30 days of delivery for a full refund or replacement. Include the order number, a description, and photographs of the item and outer packaging. Keep the original packaging while the claim is reviewed. Approved claims receive a replacement when available or a refund to the original payment method.

If tracking stalls or shows delivery without receipt, contact support promptly so a carrier investigation can be opened. Delivery scans do not automatically close a claim.

Sealed-material returns and refunds

We accept return requests within 14 days of delivery for items that are unopened, fully sealed, and not broken or damaged. Original seals must be intact. Contact us with your order number to request authorization. Opened items, broken seals, and items damaged after delivery are not eligible for routine returns. Do not return materials without prior authorization. This does not limit remedies for damaged, incorrect, defective, or misdescribed items, or rights required by applicable law.

Approved refunds are arranged manually with the store. Contact us to confirm the refund destination and timing. Orders canceled before dispatch receive a full refund once cancellation is confirmed.